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Fintech: Managed Services for a Community-Driven Credit Union

Swinmark provides managed services for Libro.ca, the digital front door of Southwestern Ontario’s largest credit union, ensuring performance, security, and marketing agility.

Table of Contents

Background

Libro Credit Union is the largest credit union in Southwestern Ontario, serving individuals, businesses, and farms across the region. As a member-owned cooperative, Libro is committed to growing prosperity through personalized banking and community leadership. With digital banking and online engagement playing a critical role in delivering value, Libro.ca functions as both a strategic marketing tool and an essential service platform.

The Challenge

Libro.ca plays a dual role: it must deliver on brand promise with seamless digital user experiences while also functioning as a reliable, always-on customer access point for essential information and services. With a complex tech stack and evolving customer expectations, Libro needed a partner capable of ensuring security, performance, and scalability while continuously optimizing the digital experience.

Our Solution

Swinmark Consulting provides proactive managed services that ensure Libro.ca remains performant, secure, and aligned with Libro’s strategic marketing and service goals. Our services include:

  • Continuous Monitoring & Uptime Management: We ensure availability, load speed, and responsiveness across devices.

  • Security & Compliance Support: Ongoing patch management and best-practice implementation for financial sector security.

  • Digital Experience Optimization: Collaborating with Libro’s marketing team to enhance user flows, accessibility, and content strategy.

  • Scalable Development Support: Rapid implementation of new features and modules in response to seasonal campaigns and evolving service requirements.

Results & Benefits:

  • 99.98% Website Uptime maintained over 12 months
  • Faster Page Loads, improving SEO
  • Improved Content Agility, allowing Libro’s internal teams to publish updates faster and with fewer technical dependencies
  • Stronger Security Posture, aligning with financial industry standards

“Swinmark has been a trusted partner for Libro in supporting our web presence over the years. Their responsiveness, technical expertise, and thoughtful, human approach made it easy to rely on them through periods of change and growth”

Michael Ketelaars
Libro Credit Union
Director, Digital Banking & User Experience

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